As the Lloyd's of London appointed Claims Administrator for auction fraud on such sites as eBay, Yahoo, U-Bid and Switchouse, cynoSure Financial, Inc. must have the ability to meet the programming needs of both the client and the Lloyd's Underwriters. This ability comes in the form of being flexible, moving quickly and being able to adapt to changing environments.

Emerald Software developed systems for tracking claims, issuing payments, communicating with customers, importing historical data, exporting data to client systems, and creating management reports. These systems function as an integrated structure that automatically notifies customers as claims are processed and payments are made. The system captures all communication regarding a claim and stores it for easy reference.